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Return Policy

100% Purchase Protection by Buhat Ala

 

All products sold on Buhat Ala are covered by our 100% Purchase Protection.
If the product is defective, damaged or if you receive an incorrect / incomplete product, then Buhat Ala will always replace or refund the product given that you contact us within 7 days of delivery.



Buhat Ala also offers a No Questions Asked returns policy for selected products: If you are not perfectly satisfied, you can return your product for a refund or replacement within 7 days of delivery.


See below for each product return policy.




How to return a product

  1. Contact us

Call us at  0313-3310636 to initiate a product return. Download and print a return form below.

 Click Here for Return Form


At this stage, you can schedule a home pick-up (only available in Lahore and Karachi) or choose your nearest TCS drop-off point.


Find your nearest drop-off point here

For a home pick up our courier will attempt collection on the next day between 8am and 8pm. If your box is particularly big please contact our friendly Customer Care to arrange a separate home pick up. (This refers to boxes 32x24x16 inches or greater – usually for orders containing large appliances and equipment).

Fill in the return form you printed.


  1. Pack your product

To ensure your product does not get damaged during the return process and does not get lost, it is important that you return the product in its original packaging and that you simply stick the return label that you printed to the top of the parcel, making sure to cover the delivery label.



Your refund or replacement request will be successfully processed if the following conditions are met:

  • The product is correct and complete, including the original tags, packaging, freebies and accessories
  • The product is unused, and in an undamaged and original condition, without any scratches or dents
  • Before returning a mobile, tablet or laptop, the device should be formatted and screen lock should be disabled. iCloud account should be unlocked for Apple devices.


  1. Return your product

Head to your nearest TCS drop-off point or simply wait at home for the courier to come and collect it.


 

  1. You're done!

We will send you a tracking number via SMS after the package has been picked up or dropped off. We will immediately initiate your replacement after it passes our quality evaluation.



How long will it take to receive my replacement?

It will take between 5 and 13 days to send you the replacement depending on your product and location.



How long will it take to receive my refund?

The time required to complete a refund depends on the refund method you have selected. Once we have received your product, the expected refund processing times are as follows:

  • Buhat Ala Voucher: Within 2 to 3 working days
  • Easypaisa Cash Transfer: Within 3 to 4 working days
  • Bank Deposit: Within 6 to 8 working days
  • Credit Card: Within 10 to 12 working days

Men & Women Clothing, Footwear, Accessories & Lingerie

CAN I RETURN THIS PRODUCT?

All products sold on Buhat Ala can be returned for a replacement or a refund within 7 days after reception of the original order. Custom made products and international deliveries cannot be returned.


WHAT ARE THE REQUIRED CONDITIONS?

Condition A:

  • If the product is not as you expected/not as advertised; or
  • If you don’t want the product anymore.

The product must be returned unused, in original packaging and with all seals & tags intact.
    



Condition B:

  • If the product is damaged at arrival, defective at arrival or counterfeit; or
  • If your fashion product is the wrong size.

The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.



Home & Kitchen ware

CAN I RETURN THIS PRODUCT?

All products sold on Buhat Ala can be returned for a replacement or a refund within 7 days after reception of the original order. Custom made products and international deliveries cannot be returned.


WHAT ARE THE REQUIRED CONDITIONS?

Condition A:

  • If the product is not as you expected/not as advertised; or
  • If you don’t want the product anymore.

The product must be returned unused, in original packaging and with all seals & tags intact.
    



Condition B:

  • If the product is damaged at arrival, defective at arrival or counterfeit; or
  • If your product is the wrong size.

The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.



Health and Beauty Products:

CAN I RETURN THIS PRODUCT?

All products sold on Buhat Ala can be returned for a replacement or a refund within 7 days after reception of the original order. Custom made products and international deliveries cannot be returned.


WHAT ARE THE REQUIRED CONDITIONS?

Condition A:

  • If the product is not as you expected/not as advertised; or
  • If you don’t want the product anymore.

The product must be returned unused, in original packaging and with all seals & tags intact.
    



Condition B:

  • If the product is damaged at arrival, defective at arrival or counterfeit; or
  • If your product is the wrong size.

The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.



Home Appliances:


Validity

Eligible

Type of returns accepted

7 days from delivery

Damaged, defective, incorrect or incomplete product

Replacement


Buhat Ala offers "100% Purchase Protection" when you buy this product. If the product is damaged or if you receive an incorrect / incomplete product, then Buhat Ala will always replace the product for free if you contact us within 7 days of delivery.

This product is not eligible for a replacement if the product is "no longer needed". All sales are final.

If your product is defective, you can raise a replacement request by calling us within 7 days of receiving the product. We will help you troubleshoot any issues you may have, either through online tools, over the phone or in our offices after you return your product free of charges.




How to replace your product:

Your replacement request will be successfully processed if the following conditions are met:

  1. The product is correct and complete, including the original tags, packaging, freebies and accessories.
  2. The product is unused, and in an undamaged and original condition, without any scratches or dents.